FAQs

Can You print an order of just 1 shirt?
Yes, we can do that for you! Because we are a Direct to garment printer, depending on the file, we can load the file into our computer and print just one shirt. If you have the artwork ready in a vector file, we can get it printing pretty quickly. If you need us to design the file for you, it may take additional time to get that created and to you for approval. There could be additional charges if we are creating the design.
What is your Return & Exchange policy?

To see our Return & Exchange policy, please visit our Shipping & Returns Policy page HERE.

What are your shipping rates?

Our Shipping Information is as below:

Shipping Information*

FREE SHIPPING (USPS – Orders ship from our facility within 3-7 business days.) domestic orders over $50 ship USPS First Class for free!
FIRST CLASS (USPS -Orders ship from our facility within 3-7 business days.) $4
PRIORITY (Orders ship from our facility within 1-2 business days.) — $8
EXPRESS 2-DAY (Orders placed will ship the next business day from our facility. — $25
Canada — $14
International — $17 (Please be aware of the laws in your country. There is a chance you will be charged an extra custom’s tax).

*Estimates do not include the time from when the carrier receives the package to the date the package is delivered. Shipping times may vary during busy seasons.

Can you print a photograph on a shirt?
Yes, send us the file and we can print a photo on a shirt.
What is the turnaround time for my order?
Turnaround time varies based on the print schedule but for we try for 3-5 business days or less after the order is placed. If you need a rush order, contact us and we can try and accommodate your request.
Is there a setup charge for my order?
There is not a setup charge depending on the file that I receive. If I get a file that does not need any additional work, there is no additional charge. The best files to send are a vector file that is an adobe illustrator file or ai. Contact us for more information on file type. We can work with the file you have but there may be an additional charge to re-create the file.
Design Services
Simple arranging of text/and or basic images doesn’t cost anything as long as the revisions are simple. We will let you know if there are additional charges. If you want something more detailed than basic text, we will charge an additional $30/hr. to create you something original and amazing.
Can I provide my own garments?
No, since we are responsible for the garments and the printing, we would need to purchase the garment. I cannot guarantee the print quality on a garment you purchase and if there happens to be a bad print, I wouldn’t have a way to replace the garment. If I order the garment from my supplier, I can easily replace the garment if something has gone wrong.
Can you do a rush order in a day or two?
It is possible if I have the shirt you need in stock and if it is an easy file and my schedule will allow it. It doesn’t hurt to ask! I normally charge a fee for a rush order so contact me and I can let you know if it is possible.
What shirt do you recommend?
This is subjective. It depends on your budget, color, and feel. Each brand is different and some people have a favorite brand. Our favorite is the Bella + Canvas 3001. It is a quality top of the line product, and it comes in a large variety of colors that are in stock most of the time. The feel of these shirts is great!
What kind of files do you accept?
The files needed are a vector format file. I prefer an Adobe Illustrator file or a PDF file. I can also try to create a vector file from a JPEG

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Contact

eshallman@purpleaspen.com

About

Purple Aspen in Lincoln, NE is a custom design shirt, hoodie, and general apparel print shop. We provide custom digital printing to best fit your needs. Whether you are looking to print one t-shirt for a birthday gift or multiple shirts for your business or organization we are here to help.